Course on Total Quality Management

Categories: Manfuacturing, Mechanical
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About Course

Quality refers to the set of inherent properties of an object that allows satisfying stated or implied needs.Quality can also be defined as a basic tool for a property of any part/ components/product/goods or service that allows it to be compared with any other part/components/product/goods or service of its kind. Total quality management is a structured approach to overall organizational management. The focus of the process is to improve the quality of an organization’s outputs, including goods and services, through continual improvement of internal practices. Total quality management describes a management approach in which all members of an organization participate in improving the processes, products, services, and the culture in which they work for long-term success through customer satisfaction.

What Will You Learn?

  • Explain the various approaches of tot quality management.
  • Infer the customer perception of quality
  • Analyse customer needs and perceptions to design feedback systems.
  • Apply statistical tools for continuous improvement of systems.
  • Apply the tools and technique for effective implementation of TQM.

Course Content

Principles and Practice

  • Principles and Practice: Definition, basic approach, gurus of TQM, TQM Framework, awareness, defining quality, historical review, obstacles, benefits of TQM. Quality Management Systems: Introduction, benefits of ISO registration, ISO 9000 series of standards, ISO 9001 requirements.

Leadership

Customer Satisfaction and Customer Involvement

Continuous Process Improvement: process

Total Productive Maintenance

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